Question 1

Do you offer 24/7 emergency service?

Accepted Answer

Yes. Equipment breakdowns don't wait for business hours. Smith Refrigeration offers 24/7 emergency service for commercial refrigeration and HVAC throughout the South Okanagan. Call or text 250-488-6860 any time.

Question 2

What areas do you serve?

Accepted Answer

We are based in Penticton and serve the entire South Okanagan Valley, including West Kelowna, Peachland, Summerland, Naramata, Kaleden, Okanagan Falls, Oliver, Osoyoos, and Keremeos.

Question 3

Do you work on residential or commercial systems?

Accepted Answer

Our focus is commercial refrigeration and HVAC for restaurants, wineries, breweries, and businesses, but we also offer residential air conditioning maintenance — including our $150 seasonal A/C tune-up special.

Question 4

What refrigeration equipment do you service?

Accepted Answer

We service walk-in coolers and freezers, reach-in units, display cases, ice machines (cube, flake, and nugget), glycol chillers, barrel room cooling, and fermentation temperature control systems. We work on all major brands.

Question 5

Do you offer maintenance plans?

Accepted Answer

Yes. We offer monthly, quarterly, and annual preventative maintenance programs that include full system inspections, filter replacement, coil cleaning, refrigerant checks, and electrical testing. Plan customers get priority emergency service and discounted repair rates.

Question 6

How much does A/C maintenance cost?

Accepted Answer

Our current residential A/C maintenance special is $150 and includes condenser coil cleaning, refrigerant pressure checks, electrical inspection, system performance testing, temperature split and airflow checks, and a general inspection.

Question 7

Are you licensed and insured?

Accepted Answer

Yes. Smith Refrigeration is fully licensed and insured, WorkSafe BC covered, Red Seal certified, and employs licensed gas fitters.

Question 8

How often should commercial refrigeration equipment be serviced?

Accepted Answer

Most commercial refrigeration equipment should be professionally serviced at least twice a year, and high-use equipment like walk-ins and ice machines benefit from quarterly maintenance. Regular service prevents breakdowns, lowers energy costs, protects your inventory, and extends equipment life.

Question 9

What commercial refrigeration equipment does Smith Refrigeration service?

Accepted Answer

Smith Refrigeration services commercial refrigeration equipment in Penticton and the South Okanagan, including walk-in coolers and freezers, reach-in coolers and freezers, ice machines, and refrigeration systems used by restaurants, wineries, breweries, retail businesses and other commercial facilities.

Question 10

Do you provide commercial refrigeration repair in Penticton?

Accepted Answer

Yes. Smith Refrigeration provides commercial refrigeration troubleshooting, repair and service in Penticton and surrounding South Okanagan communities for businesses that depend on reliable cooling equipment.

Question 11

Do you service commercial ice machines?

Accepted Answer

Yes. Smith Refrigeration services commercial ice machines, including troubleshooting performance problems, refrigeration faults, water-related issues and preventative maintenance.

Question 12

Do you service walk-in coolers and freezers?

Accepted Answer

Yes. Smith Refrigeration diagnoses and repairs walk-in coolers and freezers, including temperature problems, refrigeration system faults and other issues that can affect reliable operation.

Question 13

Do you work on winery and brewery cooling systems?

Accepted Answer

Yes. Smith Refrigeration provides refrigeration and cooling service for wineries and breweries in Penticton and the South Okanagan, including troubleshooting, repair and maintenance of cooling equipment.

Question 14

Does Smith Refrigeration provide heating and air conditioning service?

Accepted Answer

Yes. Smith Refrigeration provides HVAC service in addition to commercial refrigeration, including air conditioning, furnaces and gas heat, exhaust and ventilation, and related mechanical service.

Question 15

Do you offer preventative maintenance for commercial refrigeration and HVAC equipment?

Accepted Answer

Yes. Preventative maintenance programs are available to help businesses identify developing problems, maintain equipment performance and reduce the risk of unexpected refrigeration or HVAC failures.

Question 16

What areas does Smith Refrigeration serve?

Accepted Answer

Smith Refrigeration is based in Penticton, British Columbia and serves Penticton and communities throughout the South Okanagan, including Naramata, Summerland, Kaleden, Okanagan Falls, Oliver, Osoyoos and Keremeos, with service also available in Peachland and West Kelowna.

Question 17

Who does Smith Refrigeration work with?

Accepted Answer

Smith Refrigeration works with commercial customers such as restaurants, wineries, breweries, retail stores, hospitality businesses, golf courses and other facilities that require refrigeration, heating, cooling or ventilation service.

Question 18

How do I request refrigeration or HVAC service from Smith Refrigeration?

Accepted Answer

Contact Smith Refrigeration with the type of equipment, the problem you are experiencing and your location. Providing equipment model information and a brief description of the symptoms can help prepare for the service call.

Question 19

What is included in Smith Refrigeration's commercial preventative maintenance program?

Accepted Answer

Smith Refrigeration's commercial preventative maintenance program combines equipment inspection and maintenance with professional diagnostics, equipment health reporting, photos, operating measurements and documented recommendations. Depending on the equipment, reporting can include refrigeration and HVAC performance data, electrical and mechanical checks, temperature and airflow measurements, identified deficiencies and recommended repairs.

Question 20

Do you provide documentation after commercial HVAC and refrigeration maintenance?

Accepted Answer

Yes. Smith Refrigeration's maintenance program is designed to provide useful documentation of equipment condition and performance, including photos, diagnostic information and recommended repairs. This helps business owners and facility managers track equipment health over time and make informed repair or replacement decisions.

Question 21

Does Smith Refrigeration use MeasureQuick for HVAC and refrigeration diagnostics?

Accepted Answer

Smith Refrigeration is implementing MeasureQuick technology as part of its comprehensive commercial maintenance program to help document system measurements, diagnostics and equipment health. The goal is to provide customers with clearer, data-supported information about how their equipment is performing.

Question 22

How much does Smith Refrigeration's commercial equipment health and preventative maintenance program cost?

Accepted Answer

Pricing depends on equipment type. Current package pricing is: rooftop HVAC full maintenance and equipment health report $199 per unit; stand-alone refrigeration inspection and health report $79 per unit; walk-in cooler or freezer inspection and health report $99 per unit; commercial ice machine health check $69 per unit; and commercial ice machine deep clean and sanitize with inspection starting at $299 per unit. A $30 vehicle charge applies per service visit. Parts, filters, belts, chemicals, repairs, extensive coil cleaning and specialty equipment are additional unless specifically included in a quoted maintenance agreement.

Question 23

What is included in a rooftop HVAC maintenance and equipment health report?

Accepted Answer

The $199 rooftop HVAC package is designed to combine preventative maintenance with documented equipment-health information. Depending on the equipment, it can include professional diagnostic testing, MeasureQuick diagnostics where applicable, operating and performance measurements, electrical and mechanical checks, temperature and airflow measurements, equipment-condition photos, identified deficiencies and prioritized repair recommendations.

Question 24

Can I set up recurring commercial HVAC and refrigeration maintenance?

Accepted Answer

Yes. Smith Refrigeration can arrange quarterly or semi-annual preventative maintenance programs for commercial HVAC and refrigeration equipment. Recurring programs are designed to build equipment history over time and help restaurants, wineries, breweries, retail businesses, commercial buildings, golf courses and other facilities identify developing problems and plan repairs before unexpected failures.

Commercial Refrigeration & HVAC Services

Two Sides of the Same Service Business

Keep Product Cold & Equipment Operating

Heating, Cooling & Rooftop Equipment

Maintain Refrigeration & HVAC Together

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